FAQs

FAQ's
  • Shipping Related

    Do you ship internationally?

    Currently we only ship to our retail Australia and New Zealand. If you are from the USA please go to www.australiansoap.com for Natural Resources Australia products.

    Please contact us directly for international wholesale orders.
    How long does shipping take?

    2-7 business days, depending on your location. We send via Australia Post, please refer to their website for transit times.

    Do you have express shipping?

    Unfortunately, we do not. However, if you have a rush order, please contact us!

  • Refund & Exchange

    What is your exchange policy?

    We want you to love your retail purchase as much as we love making it. If you have picked the wrong scent candle or diffuser and haven’t used/opened them, please contact us immediately to see what we can do. Unfortunately, we do not exchange soap bars. Please note returned items are at senders expense.

    What is your refund policy?

    If an item is faulty or not as described, please contact us on sales@nrasoap.com.au

    Refunds are only available via PayPal.

  • Product Related

    Do you make private label soap?

    Yes we do. Please refer to our About Us page for further information, or contact us directly.

    Is your soap RSPO Certified?

    Yes! All our soap bases are RSPO (Roundtable of Sustainable Palm Oil) certified and we are members of the RSPO.

    Membership Number: 4 - 1077 - 18 - 000 - 00

    Is pick up available?

    Currently pick up is only available on wholesale orders. Please note we require 1 - 2 business days on all orders. 

    Hours for pick up 9am - 4pm. We are closed between 12 - 1230pm daily.

    What kind of wax do you use?

    We use natural soy wax and cotton wicks.

    What are you soap bars made from?

    Sodium Palmate*, Sodium Kernelate*, Aqua, Fragrance, Vegetable Glycerine, Sodium Chloride, HEDP, EDTA, Organic Colour Pigments, Titanium Dioxide

    May also contain natural botanicals

    *RSPO Certified Sustainable Ingredients

  • Bulk Purchase

    Can I purchase from you wholesale?

    Please fill out the Online Enquiry page and a representative will be in contact shortly. Our minimum wholesale spend is $250 across all orders.